Photo :

  • M. MEAUXSOONE
  • Pierre PRESTAT
  • Marine ARBORIO

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If you do not receive a satisfactory response to your complaint within a maximum period of 60 days from the date of written notification, you may, if you wish, apply by post to the Tourism and Travel Ombudsman for a conventional mediation procedure, whose contact details are given below:
Referral by post: MTV -MEDIATION TOURISME VOYAGE, Service dépôt des saisines, CS 30958, 75383 PARIS CEDEX 08
Referral by internet: https://www.mtv.travel/demande-saisine/
The Grand Hôtel de l'Opéra is a member of the Médiation Tourisme Voyage as a member of the professional union ‘UMIH’ duly referenced on the website https://www.mtv.travel/ under the ‘members’ tab